How do you handle challenging communication situations? By understanding the emotional intelligence behind the way you communicate.
In this week’s episode, Brenda Bailey-Hughes, Communication and Leadership Expert shows you how you can develop emotional intelligence relationship management.
Brenda is an award-winning educator, communication coach and keynote speaker.
Brenda has shared her expertise in influential communication and emotional intelligence for leadership with college freshmen as well as top-level executives at Fortune 500 companies.
Today Brenda is going to give you the knowledge and tips she uses to coach leaders to communicate positively.
You will learn
- The fundamentals of communication
- How you can assume and communicate positive intent
- Ways you can neutralize negative emotions
Check out the episode now! And subscribe to get more episodes like this one!
Emotional intelligence is easy to talk about, but it’s hard to get it right…Brenda Bailey-Hughes – How I train emotional intelligence for leadership
Use emotional intelligence to keep calm
“In many challenging situations, emotions run high; yours as well as those of others.
The more you can keep your emotions in check, the more you’ll be able to tap into the logical side of your brain.
When it’s your own emotion that you feel rising, you can go back to my second tip and assume positive intent. If you can think differently, you’ll be able to project differently.
That shift in focus can bring your emotional level down and gets you back tapped into the logical part of your brain.“
The secret to emotional intelligence? It’s all about understanding your audience..Brenda Bailey-Hughes – How I train emotional intelligence for leadership
Don’t let defensive behaviour hold you back
When someone says something that you disagree with, it’s important to stay calm.
Don’ become defensive. Ask the person questions in order to understand their position.
You may be tempted to ask them questions using the word ‘why’.
Why do you say that? Why do you believe this? Why are you using that word?
But don’t ask too many ‘why’ questions because when you ask ‘why’ too much, you make people feel uncomfortable.
Don’t ask too many ‘why’ questions
Asking ‘why’ makes people feel that they have to explain themselves to you.
Instead, you can ask more emotionally intelligent leadership questions.
“What I am hearing you say is ___. I wonder if I can share a different way of describing this“
“When you say ______, I feel that you are trying to tell me that we need to ______“
Take yourself out of the situation so you sound more objective, not defensive.
It’s hard at first but with practice, you can develop emotional intelligence for leadership!
Take-aways you don’t want to miss
- Ways to channel your calm when you are frustrated
- How to handle challenging conversations at work
- How develop emotional intelligence in the workplace
- Ways you can reduce your negative emotions list
- Techniques to create professional relationships
- The important of developing emotional intelligence for leadership
Some resources for you
- Kelley School of Business – Bloomington Indiana
- LinkedIn – Connect with Brenda Bailey Hughes
- Courses – Brenda’s LinkedInLearning courses
Check out the episode today
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